Business owners often want to optimize their operations while boosting staff output and turn to unified communications as a go-to option.
Any business needs to have high-quality communication channels. This facilitates cross-department cooperation and a speedier sharing of ideas.
Many business owners resort to unified communications since phones are often insufficient.
Nevertheless, what does “unified communication” mean exactly?
To learn more about this strategy and how you can use it to help your business succeed, keep reading.
UNIFIED COMMUNICATIONS: WHAT DOES IT MEAN?
In unified communications, phone, video, screen sharing, chat, and file management are all included. This ready-to-use solution provides for smooth communication in a variety of ways.
Because it’s hosted in the cloud, everyone on the team who has internet access can use it.
One can ask: What are the benefits of using unified communications?
There are other factors at play, but the following stand out as the most critical:
A business leader who adopts it will be able to influence their business daily and make it easier for their staff to communicate with each other.
That being stated, we’ll go through five of the concept’s most essential characteristics so you can see how they can help you grow your business.
THE 5 FEATURES
FEATURE #1. MOBILITY
All employees may stay in touch from anywhere and use unified communications. Anyone can work from home, on a remote island, or in the workplace; it doesn’t matter where they are. Messages, calls, and more will be available to them as usual.
FEATURE #2. UNIFIED MESSAGING
With this, employees may handle a wide range of messages from a single platform. They can quickly switch between ways of communication-based on their requirements.
FEATURE #3. CONFERENCING
You’ll always be able to access the tools you need for conferences. Group video and audio conferencing is a great way to connect with coworkers and customers worldwide.
FEATURE #4. FAX SUPPORT
Unified communications faxes appear as attachments in emails. Users can now receive faxes on their desktop computers and smartphones due to this change.
FEATURE #5. PRESENCE
This feature enables other users to keep track of each other’s progress. You’ll be able to tell if someone is available (Active), occupied (Do Not Disturb), or otherwise unavailable (Away) (Out of the Office).
BENEFITS MADE POSSIBLE BY UNIFIED COMMUNICATION
Why should you use unified communications in your company?
Here are six examples for your consideration.
BENEFIT #1. HIGHER TEAM PRODUCTIVITY
The productivity of a company’s employees must be improved to minimize any bottlenecks. It’s because once they’re given the opportunity, production will skyrocket!
With the help of unified communications, this can be accomplished.
As a result, team members can save time on a variety of duties, including:
Team members who have access to these tools can do more daily. It also aids in the eradication of stumbling blocks in communication.
BENEFIT #2. LOWER COSTS OF COMMUNICATION
Your IT budget may not be enough to cover the costs of legacy phones and on-site communication technologies.
On the other hand, Unified communication is entirely reliant on the internet. You may now use VoIP to connect your phone system with the rest of your office’s technology. Creating a server or hardware infrastructure with this method is not necessary.
Adding new users is also a breeze with unified communications. You don’t even need to call for service with a simple dashboard.
Unified communications cost the same every month. Your budget won’t be a source of dismay.
BENEFIT #3. IMPROVED CUSTOMER CARE
Whether a business succeeds or fails is directly related to how well it treats its customers.
Unified communications make it easier for your staff to give excellent customer support. Furthermore, they can reply to customer inquiries wherever they are because chats, calls, and emails are accessible from any device.
In addition, you can use the platform to integrate all of your CRM applications.
When a customer calls your company, the individual answering the phone can see all pertinent details and notes about that customer. When all is said and done, they will be able to help people more quickly.
BENEFIT #4. EMPOWERING A REMOTE WORKFORCE
Thousands of businesses have switched to remote employment in the last few years. After all, there are numerous advantages to this strategy.
However, ensuring that remote workers have all of the tools they require for work is an ongoing worry.
Thanks to unified communications, all facets of communication are covered in a single platform. This implies that your remote worker, like the rest of the team, requires only a stable internet connection to access your network and all of its possibilities.
BENEFIT #5. IMPROVED ORGANIZATIONAL AGILITY
When you boost the productivity of your staff, the entire organization benefits. The strategic importance of unified communications is shown in organizational agility. And the outcomes you produce have an impact on your whole business.
So, to see how this method benefits your work, you must also consider unified communications from a management standpoint.
Yes, communication serves a purpose in management. But it’s when that communication boosts productivity, optimizes workflow, and leads to better business outcomes you really realize its worth.
BENEFIT #6. ENHANCED SECURITY
Every business must be concerned with security. Furthermore, by merging all applications onto a single platform, unified communications improve a company’s security.
As a result, the IT team can easily apply particular security standards to all apps. In addition, because all programs use the same protocols, it is simpler for them to keep track of security patches and other changes.
THE POWER OF UNIFIED CONNECTIVITY
Streamlining a company’s internal operations is critical to increasing the overall effectiveness of its workers. Unified communications make this possible.
Integrating your entire communications system into a single platform allows you to improve customer satisfaction while increasing employee productivity.
Unified communications will allow you and your team to conduct phone calls, host conferences, send emails and receive faxes from a single, unified location.
We’d be pleased to answer any questions about deploying unified communications in your company. Get in touch with us if you’d like to explore this more during a 10-15 minute phone call.